FAQ's

1. What is Charm Chick?

Charm Chick is an ecommerce store that specializes in beauty and skincare products. We offer a wide range of items from female clothing items to stylish handbags and shoes to enhance your beauty routines and indulge in self-confidence.

2. What makes Charm Chick unique?

At Charm Chick, we pride ourselves on offering high-quality products that are both effective and affordable. Our unique value proposition lies in providing beauty and skincare products that allow customers to pamper themselves without breaking the bank.

3. How can I contact Charm Chick?

You can reach us by email at info@charmchick.co.za. We strive to respond to your messages within 24-48 hours. You can also follow us on social media platforms like Facebook, Instagram, to stay updated on our latest products, promotions, and tips.

4. What is your return policy?

We have a 7-day return policy. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Please our Return Page, please contact us at info@charmchick.co.za to initiate a return.

5. How long does it take to process a refund?

Once we receive your returned item, we will process the refund within 7-14 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. Please Review our Refund Policy.

6. Do you ship internationally?

Currently, we only ship within the United States. Shipping is included in the price per product. If there are any sudden changes in shipping costs, the customer will be responsible for covering any additional costs.

7. How long does it take to ship an order?

We aim to process and ship all orders within 2-4 business days. Once your order has been shipped, you will receive a confirmation email with your tracking number.

8. Can I exchange an item?

The fastest way to ensure you get the item you want is to return the item you have and make a separate purchase for the new item. Please follow our return policy for more information on how to initiate a return.

9. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately so that we can evaluate the issue and make it right. We may request photos or videos of the damaged item to assist with the evaluation process.

10. Can I return personalized or beauty products?

Unfortunately, we do not accept returns for personalized items or beauty products due to hygiene reasons. Please review our return policy for more details on exceptions and non-returnable items.