Shipping Page

Thank you for choosing our brand for your beauty and skincare needs. We understand the importance of timely and reliable shipping, and we strive to provide the best service possible. Please read the following information to understand our shipping policies and procedures.

Shipping Locations

We currently only ship within South Africa. We apologize for any inconvenience this may cause to our international customers. We are constantly working to expand our shipping capabilities and hope to offer worldwide shipping in the future.

Shipping Costs

Shipping costs are included in the price of each product. We believe in transparent pricing and want to ensure that our customers know exactly what they are paying for. If there are any sudden changes in shipping costs, we will inform you in advance and provide options to cover any additional expenses.

Shipping Times

Once your order has been placed, we aim to process and ship it within 2-4 business days. We understand that you are excited to receive your products, and we do our best to minimize any delays. Please note that shipping times may vary depending on your location and any unforeseen circumstances that may arise.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with your tracking number. This will allow you to track the progress of your package and estimate its arrival date. If you have any questions or concerns about the status of your order, please don't hesitate to contact us.

Shipping Restrictions

Unfortunately, we are unable to ship to P.O. boxes at this time. We apologize for any inconvenience this may cause and recommend providing a physical address for delivery.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund. Your satisfaction is our top priority, and we will do everything we can to make it right.

Contact Us

If you have any further questions or concerns about our shipping policies, please don't hesitate to reach out to us. You can contact us by email at info@chickcharm.co.za. We value your feedback and are always here to assist you.

Thank you for choosing our brand. We appreciate your support and look forward to serving you with the highest level of customer satisfaction.